I recently needed to apply for a new passport as my previous one had expired just over 10 years ago. Philip's assistance was greatly appreciated as he rescheduled my appointment to a 2 day wait to accommodate a cancellation opening for spinal surgery for which I had been waiting over 3 years. I live on Vancouver Island so it was a very long day for me travelling by ferry to Vancouver, then public transit etc. and I would not have been able to travel to Vancouver again until at least 3-4 months following surgery.
I am grateful for Philip's understanding of my circumstances and his help.

So efficient and friendly. Perfect service - thank you Philip

Staff made the process much easier. Had to call several times with questions,and always received a prompt call back with the answers. Patient and friendly too. In person, the appointment was efficient and straightforward. Thanks!